Troubleshooting

What to check when a site’s dashboard shows nothing.

Start with the installation checker. It reads your home page and says whether the tag is on it, whether the tag counts for a site the page is on, and whether a Content Security Policy stops it, with what to change. If it finds nothing wrong, it’s usually one of these.

Common causes

• Your browser. A content blocker or privacy setting can stop the script. Visit from another browser, or your phone.
• Your visits are excluded. A site that excludes your address or network never counts you. See Excluding traffic.
• A copy on your own computer. A page on localhost, on 127.0.0.1 or opened from a file never sends anything.
• A check by script. A page fetched by curl or a script runs none of its JavaScript, so it sends nothing and shows nowhere. A browser a script drives, headless or not, or code that sends counts to /api/tally itself, is taken for a bot’s, so it’s on the site’s Bots page, not among its visitors.
• A VPN or a cloud server. A visit through most VPNs, or from a server in the cloud, comes from a hosting network, so it’s taken for a bot’s and is on the Bots page too. While nothing else is counted, the dashboard says beside the tag how many pageviews were.
• The data-domain. Check its spelling against the site’s settings, which the checker can’t see.

In your browser

The Network panel of your browser’s developer tools shows the page’s request to /api/tally and its answer: 202 when it arrived, though a bot or an excluded visit gets that too, 403 when the page isn’t on the site’s domain or under it, and 404 when no site has that data-domain.

Still stuck

Email mail@fiveb.ar with your site’s address, and we’ll take a look.