# Troubleshooting

What to check when a site’s dashboard shows nothing.

Start with the [installation checker](https://fiveb.ar/docs/install/checker.md). It reads your home page and says whether the tag is on it, whether the tag counts for a site the page is on, and whether a [Content Security Policy](https://fiveb.ar/docs/install/content-security-policy.md) stops it, with what to change. If it finds nothing wrong, it’s usually one of these.

## Common causes

- **Your browser.** A content blocker or privacy setting can stop the script. Visit from another browser, or your phone.
- **Your visits are excluded.** A site that excludes your address or network never counts you. See [Excluding traffic](https://fiveb.ar/docs/excluding-traffic.md).
- **A copy on your own computer.** A page on `localhost`, on `127.0.0.1` or opened from a file never sends anything.
- **A check by script.** A page fetched by `curl` or a script runs none of its JavaScript, so it sends nothing and shows nowhere. A browser a script drives, headless or not, or code that sends counts to `/api/tally` itself, is taken for a bot’s, so it’s on the site’s [Bots](https://fiveb.ar/docs/bots.md) page, not among its visitors.
- **A VPN or a cloud server.** A visit through most VPNs, or from a server in the cloud, comes from a hosting network, so it’s taken for a bot’s and is on the Bots page too. While nothing else is counted, the dashboard says beside the tag how many pageviews were.
- **The `data-domain`.** Check its spelling against the site’s settings, which the checker can’t see.

## In your browser

The Network panel of your browser’s developer tools shows the page’s request to `/api/tally` and its answer: 202 when it arrived, though a bot or an excluded visit gets that too, 403 when the page isn’t on the site’s domain or under it, and 404 when no site has that `data-domain`.

## Still stuck

Email [mail@fiveb.ar](mailto:mail@fiveb.ar) with your site’s address, and we’ll take a look.

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